Returns and Refund Policy

This Part sets out the terms, which govern your right to return any Goods that you do not want to keep.  

Please ensure you return Goods in their original condition and packaging, unworn and unwashed, with all labels intact. In addition, Goods listed in section a of Part 3 below under ‘What can’t I return?’ shall not be refunded. 

a. What can’t I return?
Unfortunately, the items on the list below can not be returned unless they are faulty:
· Bespoke or personalised products made to your specific requirements or measurements
· Perishable products (including but not limited to food or drink)
· Creative pieces that are specially commissioned when you place an order, including but not limited to art, sculpture and   ceramics
· Personal items sold with a hygiene seal (including but not limited to cosmetics or underwear) where the seal is broken
· Earrings for pierced ears

b. How long do I have to return Goods?

If you have placed an Order for an item sold and dispatched by a Seller, you can view the Seller's return policy by visiting that particular Seller’s store page and selecting “Refund Policy”. From there, you can read more about that particular Seller's return policy for the items they sell.
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as amended or superseded from time to time. If you wish, you may notify the Seller(s) in writing by letter or email that you wish to cancel your contract before the end of the statutory cancellation period (30 calendar days from the day after you receive the products).  You must then return the Goods to the Seller(s) in the specified manner below within 35 calendar days after the day on which you notify the Seller that you wish to cancel your contract.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods) the Seller reserves the right not to offer you a refund in full. The Seller may return your purchase to you on payment of an additional delivery fee. This refund policy does not affect your statutory rights in respect of faulty or damaged goods.

c. How do I return Goods?

Items purchased online at cannot be returned to any Seller(s) store, and any returned Goods should be done using the process below:

Step 1: Write your name, address, postcode and Order number on the returns form together with any other requested information.
Step 2: Enclose the return form with your Goods in accordance with the instructions contained therein.
Step 3: Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
Step 4: Take the parcel (with enclosed return form) and the dispatch note to the Post Office or other courier depot. 
Step 5: Request that the Post Office clerk or courier stamps your dispatch note with proof of posting. We advise you to return goods using a trackable service such as Royal Mail Recorded Delivery as the Seller cannot accept any responsibility for items lost during the return process.
Step 6: Retain your dispatch note with proof of posting until you have received your refund.
Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned intact, undamaged as soon as reasonably possible. 

You will be responsible for all of the costs associated with returning any Goods to the Seller, unless the Goods are faulty or not as described in the Marketplace, in which case the Seller will be responsible for the costs.

d. When will I receive my refund?

Each Seller or presiding banking institution or payment gateway on that Seller’s behalf will refund to the payment card the price paid for the Goods upon acceptance the return, less any agreed costs, this will normally be refunded to you in five working days of an item being received by the Seller.

Fees and charges for online Goods will be refunded by the Seller, but refunds of delivery charges are limited to the amount of the least expensive common and generally accepted kind of delivery offered by the Seller.